The Locked Room COVID-19 Policy

Locked Room COVID-19 Policies

Updated: October 2nd, 2020

Your Safety Is Important To Us

Although we cannot completely eliminate the risk of the novel conronavirus we are committed to taking measures to ensure the safety of our guests and staff:

All Private Bookings

At the Locked Room we will never pair you with other groups of people in your escape room.

Increased Sanitization

All of our rooms will have a longer gap between plays in order to allow for a deeper clean of the escape room between groups. Frequent contact points (locks, door handles & tables) will be sanitized between groups.

PPE & Staff Monitoring

All Locked Room Staff will wear a mask while on duty and will be screened for COVID-19 symptoms. Hand sanitizer will be readily available for our customers & staff.

Customer Mask Policy: Customers will be required to wear a face mask while they are interacting with Locked Room staff and while they are waiting in our public areas (lobby / briefing room) in accordance with the City of Calgary bylaw.

Face masks may be removed once the group has entered their private escape room and are no longer interacting with our staff.

Flexible Cancellation

We will provide a credit to re-schedule right up until your start time.
IMPORTANT: we ask that you do not arrive at a Locked Room facility if you are exhibiting symptoms of COVID-19 (fever, new onset cough, shortness of breath) and re-schedule your escape room for a later time.

No Cash Transactions

To prevent contact points between our staff and customers we are currently only accepting debit & credit card transactions at the facility. We are highly encouraging pre-payment online through our online reservation system

Limitation of Groups in Our Lobby

We are trying to avoid all interactions between different groups of players. For the consideration of others please do not enter The Locked Room premises until 10 minutes prior to your start time. We are not allowing guests without an escape room booking to wait in the lobby.

~The Locked Room Management & Staff

We look forward to welcoming your group back to The Locked Room

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