HOW MUCH DOES IT COST?
All of our locked rooms cost $24.95 a person and your team will be given 60 minutes in order to solve the puzzles and escape the room. You can see available times and make a booking through our online booking system
Bookings & Reservations
HOW DO WE BOOK A LOCKED ROOM?
ARE YOUR ESCAPE ROOMS PRIVATE?
Yes! All of our escape rooms are reserved as a whole for only your group to play, this means that you will never be paired with other groups in your Locked Room adventures.
At The Locked Room we strive to provide the best overall escape room experience and since a lot of the fun of playing an escape room is derived from interacting and solving puzzles together with your friends and co-workers, we keep all of our escape rooms booked privately.
If you are a larger group and looking to reserve multiple Locked Rooms or reserve all of the escape rooms at a Locked Room facility for a private function please refer to our: private facility rental packages
WHAT IF I HAVE MORE PLAYERS THAN WHAT I BOOKED FOR?
No problem! Extra players (up to the maximum room capacity) can either pay on arrival, or you can change your booking to add more players and pre-pay online through the my bookings area.
If you now have more players than the listed maximum room capacity please contact us and we will be able to move your group to a more suitable escape room for your group’s size.
WHAT IS THE MINIMUM TEAM SIZE?
Many of our escape rooms contain puzzles that require multiple players in order to complete. Depending on the escape room you choose the game will have a recommended minimum room size of either 3 or 4 people. Please check our online booking system for the specific room sizes.
Want to play a room with 2 players? We allow 2 person bookings on same day bookings for some of our escape rooms. Please call the Locked Room location phone number on the day you are looking to play in order to check the booking availability.
Please note: Not all of our escape room puzzles can be physically completed with only 2 players, while other rooms are very difficult without the recommended room minimum. Our Locked Room staff will let you know which escape room adventures can be completed with a group of 2 players when you call in.
CAN WE EXCEED THE ROOM CAPACITY?
Several of our escape rooms have strict capacity limits due to the room size and fire codes.
If you have more players than the listed capacity please give us a call at 587-387-2337 or email us at firstname.lastname@example.org and we’ll help move your group to a more suitable escape room for your group size.
DO YOU TAKE WALK-INS?
If you are booking a room more than 24 hours in advance we kindly ask that it be pre-booked through our online booking system as our escape room times are limited and rooms can fill up days or even weeks in advance for peak time-slots.
Short notice same day bookings are subject to room availability. Please give our customer service line: 587-387-2337 a call, or you can also call the store location if you know where you would like to play and it’s during our hours of operation:
Calgary Northeast (403-455-0545)
Calgary Southland (403-454-4496)
Calgary Southeast (403-271-9645)
IS THERE AN AGE RESTRICTION?
Locked Room age restrictions:
Under 6 years of age: Children under 6 years of age are prohibited from playing any of our escape rooms.
6 to 11 years of age: Participants between the ages of 6 and 11 years of age can play our escape rooms but must have at least one adult (18+) present within the group.
12 and over: There are no restrictions for participants ages 12 and older.
Our recommended age for participating in The Locked Room is 12 and over. Participants under the age of 12 may find some of the puzzles too difficult to solve.
DO I NEED TO BRING MY CONFIRMATION EMAIL?
No, you do not need to bring your confirmation email but please bring your ID with you so that we can confirm your booking.
WHEN SHOULD I SHOW UP FOR MY BOOKING?
We are on a tight schedule, please plan accordingly & notify your teammates to show up 10 minutes prior to your start time. Teams that arrive more than 5 minutes after their listed start time will have their game time reduced accordingly.
DO YOU DO CORPORATE TEAMBUILDING?
Yes, please view our full facility rental package page. We can coordinate events of any size, but our maximum people playing at the same time in any of our Locked Room facilities is 30 people. Groups larger than 30 people will be required to split their group up into two different start times.
Locked Room General Questions
ARE THERE POP OUT SCARES?
No, it is Locked Room’s policy not to do any pop-out scares in the escape rooms.
ARE THE ROOMS DARK?
As with most escape rooms some of our rooms have creepy or dark settings. Lights are given out to players for all of our dark rooms. Please email us at: email@example.com for specific questions about our escape rooms.
HOW MANY TEAMS ESCAPE?
We do our best to keep our room escape rates up to date on the homepage of our website. Our escape rooms are designed to have escape rates between 5% and 50% depending on the room.
If you are struggling with a puzzle you may ask for a hint from our staff while in the escape room. Doing so will disqualify you from being on our leaderboard.
CAN WE GET A HINT IF WE ARE STUCK?
You may request a hint from The Locked Room staff using our escape room hint doorbell.
ARE YOU WHEELCHAIR ACCESSIBLE?
Unfortunately at this time all Locked Room escape adventures are not wheelchair accessible.
DO YOUR ESCAPE ROOMS CHANGE?
Yes, we are always creating new escape adventures and puzzles. The escape room themes are changed periodically.
Check out our Locked Room blog or sign-up for our newsletter for the most recent Locked Room information.
Booking cancellations and changes
WHAT IS YOUR CANCELLATION POLICY?
Cancellations or changes made to bookings more than 48 hours away: We will fully refund your purchase to the credit card that was used when making the booking. You can cancel your booking by logging into your account page here: view my bookings.
Please allow 3-5 business days for the refund to process.
Cancellation made within 48 hours of start time: No refunds will be provided, but we will provide a full credit on your account to use towards a future booking. Please email us at: firstname.lastname@example.org prior to your start time to request a credit for your Locked Room account or to reschedule your start time.
No shows: A booking is considered a no-show if we aren’t notified about a booking cancellation at least 1 hour prior to the start of the booking. No refunds or credit will be given for no shows. If your group does have a cancellation or partial cancellation please email us at: email@example.com at least 1 hour prior booking start time to receive Locked Room credit towards a future booking.