Terms & Conditions

Terms & Conditions

Locked Room Policies

  • We are on a tight schedule, please plan to show up 15 minutes prior to your start time. If you are late we may need to reduce your play time or reschedule for a different day.
  • All rooms are private bookings, depending on the escape room you will need a team of 3 or 4 people minimum to play.
  • Extra players past what was originally booked can pay upon arrival to The Locked Room (up to the room capacity)
  • We cannot go over the listed maximum room capacity due to room size restrictions, please contact us if you have more than the room capacity and we’ll be able to change your booking to a more suitable room.
  • We reserve the right to remove customers without a refund from our location if they are intoxicated or consuming alcohol on our facility. Consumption of alcohol at The Locked Room is strictly prohibited.
  • Locked Room age restrictions:Children under the age of 6 are strictly prohibited from being in any of our escape rooms. Participants between the ages of 6-11 can play the escape rooms, but must have at least one adult (18+) present in the group.

Cancellation Policy

  • Cancellations or changes made to bookings more than 48 hours away: We will fully refund your purchase to the credit card that was used when making the booking. You can cancel your booking by logging into your account page here: www.thelockedroom.ca/my-bookings Please allow 3-5 business days for the refund to process.
  • Cancellations made within 48 hours of start time: No refunds will be provided, but we will provide a full credit on your account to use towards a future booking. Please email us at: bookings@thelockedroom.ca prior to your booking to request a credit to your Locked Room account.
  • No shows: A booking is considered a no-show if we aren’t notified about a booking cancellation at least 1 hour prior to the start of the booking. No refunds or credit will be given for no shows. If your group does have a cancellation or partial cancellation please email us at: bookings@thelockedroom.ca at least 1 hour prior booking start time to receive Locked Room credit towards a future booking.

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